Frequently Asked Questions

Put simply we are Europe’s largest manufacturer of Solar Inserts. Tec-Sun also have a network of company trained and approved re-sellers happy to carry out installation and provide a comprehensive range of window blinds. It's a fully guaranteed, bespoke service. Email your request for an approved installer.

We are the manufacturer controlling the entire process from sourcing the PET film from the world’s largest producers in Japan to overseeing the metallization and lamination process. At Tec-Sun we like to sleep at night and only supply products which are tried, tested and fully guaranteed.

Simply e-mail your question via our Ask the Doctor facility on our web site and our team of experienced technicians will reply, generally within the hour (10am to 5pm Monday to Friday) by e-mail. Alternatively, request a ring back

It doesn't! In as much as it performs the same function, (keeping your conservatory cool) it is exactly the same.

The product is tried and tested over a period of time. The technology was developed back in the thirties in the USA. Since the fifties, the technology has been used to reduce solar gain through glass all over the world. It is the worlds most used solar control medium. You can see the technology on many office buildings that have a mirror like appearance on their windows. In the UK, the concept of using the technology within polycarbonate was developed by David Anderson of Insu. To date over 25,000 conservatories throughout the UK have Solar Inserts in their polycarbonate roofs. It’s a customer driven product.

Yes, we give a lifetime (of the polycarbonate) replacement guarantee against failure in terms of delaminating, peeling or cracking.

If the answer is yes to the following questions, just about anyone can carry out an installation.

• Can you gain access to all your gutters from a pair of steps?
• Is the roof free from opening roof vents?

If you cannot gain access to all the panels i.e. your panel runs into a valley or gutter, you will have to remove the panel. This is not a difficult job and is covered in our fitting instructions. However, you may consider using an experienced installer to assist you.

Yes, we have independent experienced installers located throughout the UK.We also have over 200 Approved Installers offering a bespoke fitting service. They also offer a wide range of blinds for home and conservatory.

Yes, you will loose a little light from your conservatory. However, it is much less than any other solar control medium. It’s true you can often retract blinds, but when they are closed you loose virtually all the light penetration through the roof. We have many customers who have installed Solar Inserts into Bronze and Opal roofs to great effect. The reality is that it’s the adjoining rooms that suffer the most. The rule of thumb is that if you have an adjoining room with no other natural light source, it will be slightly darker.

Generally, plants need visible light and UV to grow. Although 99% of UV is eliminated from penetrating the roof, enough visible light and UV penetrated through the windows to ensure plant growth. What plants do not like is constant high temperatures. Tec-Sun Inserts reduce the heat in your conservatory.

Yes. The only way of preventing fading is to cover the items completely. However, the rate at which fading occurs is reduced dramatically extending the life of your furnishings and fabrics.

Yes glare from the roof is reduced by up to 80% which will make your conservatory more comfortable. To further reduce glare, window blinds or window film should be installed.

Tec-Sun Inserts provide outstanding performance however, Tec-Sun’s Gold/Gold insert is the Rolls Royce of inserts. It is almost three times as thick as polygons inserts and the gold appearance actually gives a better visual clarity and therefore a better light quality than an insert which incorporates silver.

Yes. Solar Inserts are suitable for all polycarbonate and PVC roof structures. Our technical personnel will help you identify your requirements.

Yes, simply request a free sample by clicking on the 'Request a sample' buttons positioned throughout the site. Or simply click here >

Yes, when purchasing via the website the price you are quoted on line is the price you will pay. Your order will be confirmed by e-mail. The amount supplied should cover the net sq. area of polycarbonate roof stated on the calculator after you have entered your details. If for any reason you run short, additional rolls are available in 50 linear meter reels at a pro rata cost plus postage. All quotes given online are valid for 30 days.

Delivery is free to Mainland UK, on solar insert orders over £75. There may be an additional charge for deliveries outside Mainland UK.

In the unlikely event that you have any remaining rolls of insert (rolls must be unbroken/unused) after you have finished your conservatory installation, you may return them to us within 30 days of receiving your purchase. All returned goods must be accompanied by a returns form, which can be found in your purchase paperwork. A pro-rata refund will be given for the number of un-used rolls returned. Terms and conditions apply, please ask for details or review the returns note.